Legals

Privacy Notice

Weir Bank Group is a trading name for a group of companies including Warwest Limited (Registration Number: 01513266), Pearlbeck Limited (Registration Number: 01855153) and Macbream Investments Limited (Registration Number: 00676890) each with its registered office at Weir Bank, Bray-On-Thames, Maidenhead, Berkshire, SL6 2ED.

Weir Bank Group is committed to protecting your personal information, being transparent about what information we hold and giving you control over how we use it.

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • How to complain

Contact details

Post

Weir Bank Group, Weir Bank, Monkey Island Lane, Bray, MAIDENHEAD, Berkshire, SL6 2ED, GB

Telephone

01628 762 600

Email

peterkidd@weirbank.co.uk

What information we collect, use, and why

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

  • Names and contact information
  • Video and CCTV recordings of public areas (including indoor and outdoor spaces)

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Website and app user journey information

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Identification documents

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Customer or client accounts and records
  • Information relating to health and safety
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this On the ICO’s website.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    We request limited personal information in order to facilitate enquiries for some of our services.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    We obtain information from cctv in public areas in order to:- prevent and record crime; assist in the safety of our staff and the general public.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    Limited personal information is obtained in order to receive and evaluate job applications.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    We receive limited personal information, where strictly necessary in order to evaluate complaints and queries.

Where we get personal information from

  • Directly from you
  • CCTV footage or other recordings
  • Publicly available sources
  • Previous employers
  • Credit reference agencies
  • Suppliers and service providers

How long we keep information

We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for or for as long as we have a lawful basis to retain it.

Your personal information will be retained in accordance with our data retention policy which categorises the information we hold and provides appropriate retention periods each category, based on the purpose for which the information is processed and taking into account legal and regulatory requirements, limitation periods for taking legal action, good practice and business requirements. For example, for legal reasons we may need to retain some of your personal information for up to 7 years.

Data collected for marketing purposes may be retained for up to 7 years though will usually be deleted sooner. If you request, we will delete it earlier.

If you enter into a contractual arrangement or complete a financial transaction with us we may retain information for up to 7 years to meet our legal obligations (for example under the Finances Act 2008).

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Who we share information with

Others we share personal information with

  • Organisations we’re legally obliged to share personal information with

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 10th March 2025

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